Last Updated: [01/05/2025]
At The Cloud Tech, we are committed to safeguarding the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and protect your personal data, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
The Cloud Tech is a UK-based IT service provider offering PC/laptop diagnostics, repair, malware removal, and IT strategy, cyber security, and cloud support for individuals and businesses.
2. What information we collect:
Depending on your engagement with us, we may collect the following information:
For Individual Services:
- Name, email address, phone number
- Device information (e.g. make, model, serial number)
- Data or system logs required for troubleshooting or malware detection
- Files or information accessed temporarily during repairs (with your permission)
For Business Services:
- Business contact name, job title, email address, phone number
- Business system access details (for support purposes)
- Information provided during strategy consultations or assessments
From Website:
- Information submitted via our contact form or email
- IP address and general analytics data (via cookies, see below)
3. How we use your data
We use your data to:
- Provide requested services (e.g. repairs, malware removal, consulting)
- Contact you about job status or enquiries
- Send you invoices and service updates
- Improve our services and respond to feedback
- Meet our legal and regulatory obligations
We will never sell your data or use it for purposes unrelated to your service without your consent.
4. Lawful Basis for Processing
We process your data under the following lawful bases:
- Contractual obligation – to provide the service you requested
- Legitimate interest – to improve our services and respond to enquiries
- Consent – for optional services like newsletters (if applicable)
- Legal obligation – to comply with UK tax, accounting, and data protection laws
5. How we store and protect your data
- Your data is stored securely on encrypted systems and only retained for as long as necessary.
- Diagnostic and repair data (if accessed) is stored temporarily and deleted upon completion unless otherwise agreed.
- We implement appropriate technical and organisational measures to protect your data.
6. Data Sharing
We may share your data with trusted third parties for:
- Payment processing (e.g. invoicing software)
- Hosting and IT support (e.g. cloud platforms)
- Legal or regulatory compliance (e.g. HMRC or ICO, if required)
All third-party processors are under strict confidentiality and security obligations.
7. Your rights under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data (where applicable)
- Object to or restrict our processing
- Request data portability
- Withdraw consent at any time (where applicable)
To exercise your rights, contact us at [Insert Contact Email].
8. Cookies and Analytics
We may use cookies or similar technologies to:
- Monitor traffic and usage patterns
- Improve website functionality
You can adjust cookie preferences in your browser settings. If we use third-party tools (like Google Analytics), they may collect IP addresses or usage data. No personally identifiable data is shared.
9. Data Retention
- Personal data is retained only as long as necessary to fulfil our services or comply with legal requirements.
- Data temporarily accessed during diagnostics or malware removal is deleted immediately after work is complete unless otherwise required.
10. Contacting Us
If you have any questions about this Privacy Policy or your data rights, contact:
📧 Email: KlaudioTheCloudTech@gmail.com
🌐 Website: https://www.thecloudtech.com
If you’re not satisfied, Please contact Us on the above email, but you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).